We support our distributors in every way we can. The following information will familiarize you with our processes and procedures.
Contact Customer Service
If you are a distributor, and still have questions after browsing the website, you may contact customer service:
customerservice@naturaltrends.com
The Order Process
Natural Trends is committed to satisfying your clients’ needs. Processing an order in a timely and accurate manner is critical to achieving this goal. Please sign and fax back the following documents:
- Upon receipt of your written purchase order, your ORDER CONFIRMATION is entered into our system. An Order Confirmation confirming all the details of your order as we understand them is generated and faxed to you:
- Ship To: Address
- Ship Date
- Ship Method
- Bill To: Address
- Credit Terms
- P.O. #
- Order date
- Quantity
- Product Description: item number, size, fragrance/flavor, color and options
- Imprint Details: imprint colors, materials, location and art name
- Product Costs: set up charges, unit price, running charge and additional options
- FOB
- Special instructions or requests
- A paper ART LAYOUT is generated to show the placement and size of the art. This confirms the imprint color(s) and the product identifiers that we include. Up to 3 layouts will be produced without charge. A small amount of typesetting is done at no charge. Art generation or clean up is available by quote.
- A CREDIT TERMS letter is sent on any order that is not NET 30. This letter is not generated for every order.
Order Changes
All order changes must be in writing. An ORDER CHANGE form will be generate and faxed for your review and signature. Please fax back immediately.
Notification of Shipment
By the morning following your shipment going out, you will receive a
SHIPPING CONFIRMATION NOTICE. The shipping confirmation provides information regarding the status of your shipment:
- Ship Date
- Ship To Destination
- Shipping Method
- Quantity Shipped
- Tracking Information
Invoicing
Your final invoice will be faxed to you with 24 hours of shipping. All costs for your order will be reflected on this invoice.
Credit Policy
Natural Trends extends terms up to Net 30 based on credit worthiness. If you have an ASI #, it is typically not necessary to send any other information. If you do not have an ASI #, please fill out the following credit application form or fax us your current information.
Credit Application Form: DOC.
Email: AR@naturaltrends.com
Fax #: 801-221-4755.
Return Policy
Natural Trends maintains high standards of quality control. If there is damage to an order, please instruct your customer to keep the product in its original packaging. Natural Trends will not be held liable for product repacked for any reason. If product is returned for any reason, it must be in original packaging and RMA # and instructions must be obtained.
Please contact our customer service department about any problem with an order. They will obtain pertinent information and get back to you as soon as possible.
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